{"id":73058,"date":"2016-04-28T09:00:00","date_gmt":"2016-04-28T08:00:00","guid":{"rendered":"http:\/\/www.smartinsights.com\/?p=73058"},"modified":"2016-04-29T08:20:14","modified_gmt":"2016-04-29T07:20:14","slug":"mobile-showrooming-threat-opportunity","status":"publish","type":"post","link":"https:\/\/www.smartinsights.com\/mobile-marketing\/mobile-marketing-strategy\/mobile-showrooming-threat-opportunity\/","title":{"rendered":"Mobile ‘Showrooming’ – A threat or an opportunity?"},"content":{"rendered":"

New study shows how shoppers are using their Smartphones in store<\/h2>\n

We're all familiar\u00a0with 'showrooming', where people visit a shop to compare products and then buy it online later, often at a cheaper price. Until a few years ago, buying online generally entailed going home, logging on and remembering exactly what is was you fancied buying back when you were in store. Easily done with big ticket items like laptops, fridges or bikes, but not so easy with products like clothes or food. Generally by the time you get home you've forgotten exactly what it was you were looking at.<\/p>\n

But the massive advance in mobile technology over the past few years means that now pretty much every consumer has a computer in their pocket capable of checking prices in seconds. No longer is there any need to remember what you were looking at for when you get home, the whole showrooming process can now take place in store.<\/p>\n

But what exactly are people using their phones for in-store? Are they checking prices, looking at reviews or browsing similar\u00a0products? These are key questions, the answers to which will help to inform your marketing strategy.<\/p>\n

In a new study, the\u00a0IAB<\/a> \u00a0has the answers. The study looked at the behaviours of different age groups in stores and discovered that in-store mobile shopping activity varies significantly by age category. Unsurprisingly, the 18-34 age ground was the most likely to engage in mobile 'showrooming', but perhaps more surprising\u00a0was how little this tapered off with age, as even among the over 65s, large chunks were using their smartphones in-store.<\/p>\n

You can see the full breakdown of results in the chart below.<\/p>\n

\"mobile<\/a><\/p>\n

The good news for those operating bricks and mortar\u00a0stores is that the most common activity shoppers use their mobiles for is locating stores, checking opening hours and browsing products. These \u00a0activities can facilitate\u00a0greater footfall and revenue in your physical locations, and show how mobile technology actually represents a great opportunity\u00a0for brands with physical locations, as it invites the prospects of beacons and a more personalised shopping experience.<\/p>\n

When it comes to the more classic 'showrooming' activities, millennials in the 18-35 age bracket\u00a0lead the pack. The majority are using their mobile devices to compare prices in-store. Almost half (44%) check reviews online before purchase, an important reminder to give the utmost priority to handling\u00a0negative feedback well so that you are not tarred with the brush of bad reviews.<\/p>\n

\"mobile<\/a><\/p>\n

If you're currently looking at developing your mobile marketing strategy to take advantage of these trends, whether it's text offers, scannable coupons or nabbing customers off your competitors with clever location-based offers, you'll want to read our newly updated mobile marketing guide. It's available to download now for Expert Members.<\/p>\n

\n
\n \n \n <\/a>\n <\/div>\n
\n

Download resource \u2013 Mobile marketing strategy guide<\/strong><\/p>\n

Our mobile marketing best practices ebook is a comprehensive guide to helping businesses exploit the opportunities of mobile commerce. Our guide details the Key issues to review to develop a long-term mobile strategy and shows you
\nhow to develop models to prove the case for investment and ROI from mobile marketing. It also provides practical guidance on taking the right decisions on mobile sites, search marketing and couponing.<\/p>\n

Access the <\/a><\/p>\n <\/div>\n <\/div><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

New study shows how shoppers are using their Smartphones in store We’re all familiar\u00a0with ‘showrooming’, where people visit a shop to compare products and then buy it online later, often at a cheaper price. Until a few years ago, buying …..<\/p>\n","protected":false},"author":137918,"featured_media":73066,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"categories":[441],"tags":[1185],"class_list":["post-73058","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobile-marketing-strategy","tag-showrooming","srace-act","advicetype-digital-marketing-statistics"],"acf":[],"yoast_head":"\nMobile 'Showrooming' - A threat or an opportunity? | Smart Insights<\/title>\n<meta name=\"description\" content=\"Mobile 'Showrooming' - A threat or an opportunity? 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