{"id":73559,"date":"2018-04-09T09:00:00","date_gmt":"2018-04-09T08:00:00","guid":{"rendered":"http:\/\/www.smartinsights.com\/?p=73559"},"modified":"2018-04-09T10:35:02","modified_gmt":"2018-04-09T09:35:02","slug":"persuasion-marketing-create-personas-better-engage-audience","status":"publish","type":"post","link":"https:\/\/www.smartinsights.com\/persuasion-marketing\/marketing-personas\/persuasion-marketing-create-personas-better-engage-audience\/","title":{"rendered":"Persuasion Marketing: How to Create Personas to Better Engage Your Audience"},"content":{"rendered":"<h2><span style=\"font-weight: 400;\">Improve audience understanding for more persuasive marketing campaigns in four steps<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Gone are the days of randomly placing keywords and ranking for any term we liked. Today\u2019s savvy marketer recognizes that in order to succeed in the Google search results, and more widely online, we need to forget old-school techniques of trying to appeal to the search giants and focus instead on our end user.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"http:\/\/www.smartinsights.com\/guides\/customer-persona-toolkit\/\">Customer personas<\/a> are a powerful marketing tool which enables us to better articulate our audience\u2019s needs and complexities in a usable manner. Here, I\u2019ll explain how to create useful <a href=\"http:\/\/www.smartinsights.com\/persuasion-marketing\/marketing-personas\/\">marketing personas<\/a> to guide your marketing strategy.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><div class='postauthor si-guide-block'>\n                <div class='col-md-2 col-sm-12 si-icon-holder'>\n                    <a target='_blank' href='https:\/\/www.smartinsights.com\/guides\/persona-research-guide\/'>\n                  <img src='https:\/\/www.smartinsights.com\/wp-content\/uploads\/2017\/01\/persona-research-guide-smart-insights-look-inside-35x150.jpg' alt='Persona research guide'>\n                    <\/a>\n                <\/div>\n                <div class='col-md-10 col-sm-12'>\n                    <p><strong>Download Expert Member resource \u2013 Persona research guide<\/strong><\/p>\n                    <p>This guide will help you build personas using the most appropriate research techniques. The research doesn't need to be lengthy or costly, as this guide explains.<\/p>\n                    <p>Access the <a target='_blank' href='https:\/\/www.smartinsights.com\/guides\/persona-research-guide\/'>Persona research guide<\/a><\/p>\n                <\/div>\n            <\/div><\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Back to basics: audience demographics<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The first step to better understanding your audience is to extract basic demographical information. There are various ways to do this.<\/span><\/p>\n<h4>Ask your client\/team<\/h4>\n<p><span style=\"font-weight: 400;\">The first place to look for audience information is your client (if you work in an agency) or your team (if you work in house).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gather your marketing team, your sales team, your customer service team and ask them:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Who are our customers?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Where are they based?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What jobs do they do?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What do they need?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Why do they buy from us?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We did this exercise with one of our clients, <\/span><a href=\"http:\/\/www.donington-park.co.uk\/\"><span style=\"font-weight: 400;\">Donington Park<\/span><\/a><span style=\"font-weight: 400;\"> (an events venue here in the Midlands), as a workshop. We had big pieces of paper and fat pens and we discussed our ideas as a group. Using the workshop method meant that everyone in the team felt they could contribute and we extracted insights that they hadn\u2019t shared with one another before, as well as all of those \u2018obvious\u2019 aspects of their audience which they spoke about every day.<\/span><\/p>\n<h4>Review your sales data<\/h4>\n<p><span style=\"font-weight: 400;\">Sales data is really useful in helping you to learn more about your audience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you use a <\/span><a href=\"http:\/\/www.smartinsights.com\/customer-relationship-management\/\"><span style=\"font-weight: 400;\">CRM<\/span><\/a><span style=\"font-weight: 400;\">, you should be able to extract information about existing customers as well as new leads. You\u2019re looking for as much information as possible about things like job titles, locations, gender, age, financial status and so on.<\/span><\/p>\n<h4>Gather sales insight<\/h4>\n<p><span style=\"font-weight: 400;\">Your sales team will likely have their own way of segmenting new leads. Ask them how they qualify new leads into the business; are there any desirable attributes which they look out for as signals of the lead\u2019s propensity to buy? Are there any undesirable attributes which they would exclude based on their knowledge that those leads don\u2019t convert?<\/span><\/p>\n<p>At this point, you\u2019ll have some good insights into the basic demographical information surrounding your audience base. For many marketers, this is where the road to audience understanding ends. They create segments based on this basic information, often driven by age or location or job title, and believe that\u2019s enough.<\/p>\n<p><span style=\"font-weight: 400;\">But I believe it doesn\u2019t stop there. To truly understand our audience, we need to delve deeper.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What motivates your audience?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The next level of understanding comes from asking what motivates your audience. You want to find out:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What needs do they have?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What challenges do they face?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What are they looking for when reviewing your product or service?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Again, there are numerous ways to extract this information.<\/span><\/p>\n<h4>Customer surveys<\/h4>\n<p><span style=\"font-weight: 400;\">Customer surveys can be extremely powerful. They not only give you the opportunity to gather valuable information, studies have shown that asking customer feedback can <\/span><a href=\"http:\/\/www.smartinsights.com\/conversion-optimisation\/4-questions-boost-conversion-rate\/\"><span style=\"font-weight: 400;\">increase conversions<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/hbr.org\/2002\/05\/how-surveys-influence-customers\"><span style=\"font-weight: 400;\">improve retention rates<\/span><\/a><span style=\"font-weight: 400;\"> too.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Surveys can be done face to face, via email or over the phone. You might run a poll on your social media channels or even host a pop up on your site. The end goal is to better understand the answers to the questions I posed above.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We ran a survey for another client, <\/span><a href=\"http:\/\/hub.companycheck.co.uk\/\"><span style=\"font-weight: 400;\">Company Check<\/span><\/a><span style=\"font-weight: 400;\">, in late 2015 where we asked 1,000 business users of the site to provide their feedback on a series of questions around business matters. The results provided a valuable insight into their experience, including information on the challenges they expect to face in 2016.<\/span><\/p>\n<p><a href=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2016\/05\/Screen-Shot-2016-05-02-at-16.31.36.png\" rel=\"attachment wp-att-73561\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-73561 size-large\" src=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2016\/05\/Screen-Shot-2016-05-02-at-16.31.36-700x443.png\" alt=\"customer survey \" width=\"640\" height=\"405\" srcset=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2016\/05\/Screen-Shot-2016-05-02-at-16.31.36-700x443.png 700w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2016\/05\/Screen-Shot-2016-05-02-at-16.31.36-150x95.png 150w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2016\/05\/Screen-Shot-2016-05-02-at-16.31.36-550x348.png 550w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2016\/05\/Screen-Shot-2016-05-02-at-16.31.36-768x486.png 768w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2016\/05\/Screen-Shot-2016-05-02-at-16.31.36-250x158.png 250w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2016\/05\/Screen-Shot-2016-05-02-at-16.31.36-100x63.png 100w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2016\/05\/Screen-Shot-2016-05-02-at-16.31.36.png 1218w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">We also asked participants to tell us what industry they operated in and what size their business was, which gave us loads more information about our user base. We are now creating content which appeals to those needs. You can see the survey itself <\/span><a href=\"http:\/\/hub.companycheck.co.uk\/business-census-2016\/\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As an aside, this survey was also featured on Forbes, International Business Times, Yahoo News and many more, showing that surveys can also be a valuable <\/span><a href=\"https:\/\/www.impression.co.uk\/digital-marketing\/nottingham-pr-digital\/\"><span style=\"font-weight: 400;\">digital PR<\/span><\/a><span style=\"font-weight: 400;\"> tool.<\/span><\/p>\n<h4>Keyword research<\/h4>\n<p><span style=\"font-weight: 400;\">If you work in <\/span><a href=\"https:\/\/www.impression.co.uk\/digital-marketing\/seo\/\"><span style=\"font-weight: 400;\">SEO<\/span><\/a><span style=\"font-weight: 400;\">, you\u2019re likely to be very familiar with the practice of keyword research to better understand the phrases your target audience uses when searching for your services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But have you considered what keyword research can reveal about your audience\u2019s motivations?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I like to use the related searches on Google to gain this insight. Simply search for a phrase that\u2019s important to your client, something top level like \u2018<\/span><a href=\"https:\/\/www.impression.co.uk\/digital-marketing\/seo\/\"><span style=\"font-weight: 400;\">SEO services<\/span><\/a><span style=\"font-weight: 400;\">\u2019, for example. The scroll to the bottom of the results and Google will make suggestions of other related searches.<\/span><\/p>\n<p>In this example, the related searches include \u2018seo service pricing\u2019, \u2018how much do seo services cost\u2019 and \u2018seo service price\u2019. This indicates that price is a factor for this audience. We also see \u2018seo reading\u2019, \u2018seo kent\u2019, \u2018seo nottingham\u2019 and so on, suggesting location is also a factor.<\/p>\n<p><span style=\"font-weight: 400;\">There are lots of other tools you can use for this, some of which I\u2019ve listed for you <\/span><a href=\"https:\/\/www.impression.co.uk\/tools-resources\/brighton-seo-2016-laura-hampton\/\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What interests does your audience have?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The next step is to consider what interests your audience has. You want to find out:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What do they enjoy?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What are they thinking about?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What\u2019s topical in their industry?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Here are some techniques to help you here:<\/span><\/p>\n<h4>Conference Topics<\/h4>\n<p><span style=\"font-weight: 400;\">One technique I find really helpful is to follow the conferences that are targeted to my audience. I want to see what topics they are covering, as this can give me an insight into the trends in that industry.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s also worth looking out for any hashtags being used by the conference on Twitter. You can track this to see what attendees are talking about, giving you access to real-time insight. I like to use Hootsuite for this, and have written a <\/span><a href=\"https:\/\/lauralhampton.com\/2013\/11\/04\/guide-to-using-hootsuite-for-twitter-management\/\"><span style=\"font-weight: 400;\">guide to using Hootsuite<\/span><\/a><span style=\"font-weight: 400;\">, but there are other social monitoring tools available.<\/span><\/p>\n<h4>Targeted publications<\/h4>\n<p><span style=\"font-weight: 400;\">Do you follow the publications and websites which target your audience? This could include blogs, forums, online\/offline magazines and competitor sites.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s highly likely they\u2019re going through the same processes as you to understand their audience so by reviewing the content they share, you can get inspiration for your own.<\/span><\/p>\n<h4>YouGov Profiler<\/h4>\n<p><span style=\"font-weight: 400;\">This tool is great for adding those more personal traits that will make your personas into \u2018people\u2019.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Free to use, the <\/span><a href=\"https:\/\/yougov.co.uk\/profileslite#\/\"><span style=\"font-weight: 400;\">YouGov Profiler<\/span><\/a><span style=\"font-weight: 400;\"> gives you information on your audience\u2019s hobbies, interests, brand affiliations and much more, based on records from over 400,000 survey respondents.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Building your personas<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Once you\u2019ve gathered this information, you\u2019ll be ready to build them into personas. Remember, personas are meant to be tools for your use, so consider how to make them easy to use for everyone in your business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The most common way to do this is to create a one-page visualisation. This includes a photo, name, summary and other key information from your research. Here\u2019s an example of one I created for my client <\/span><a href=\"http:\/\/companyaddress.co.uk\"><span style=\"font-weight: 400;\">Company Address<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<p><a href=\"http:\/\/www.smartinsights.com\/persuasion-marketing\/marketing-personas\/persuasion-marketing-create-personas-better-engage-audience\/attachment\/screen-shot-2016-05-02-at-16-31-27-2\/\" rel=\"attachment wp-att-73562\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-73562 size-large\" src=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2016\/05\/Screen-Shot-2016-05-02-at-16.31.27-1-700x424.png\" alt=\"persona customers \" width=\"640\" height=\"388\" srcset=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2016\/05\/Screen-Shot-2016-05-02-at-16.31.27-1-700x424.png 700w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2016\/05\/Screen-Shot-2016-05-02-at-16.31.27-1-150x91.png 150w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2016\/05\/Screen-Shot-2016-05-02-at-16.31.27-1-550x333.png 550w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2016\/05\/Screen-Shot-2016-05-02-at-16.31.27-1-768x466.png 768w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2016\/05\/Screen-Shot-2016-05-02-at-16.31.27-1-250x152.png 250w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2016\/05\/Screen-Shot-2016-05-02-at-16.31.27-1-100x61.png 100w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2016\/05\/Screen-Shot-2016-05-02-at-16.31.27-1.png 1422w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">I recently spoke at Brighton SEO, the UK\u2019s leading digital marketing conference, on the topic of personas and how to use them to guide your strategy. You can view the slides and video of my talk here:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.impression.co.uk\/tools-resources\/brighton-seo-2016-laura-hampton\/\">How to Develop Useful Audience Personas to Guide Your Digital Strategy<\/a><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">I also wrote about how to use personas in your content marketing strategy on Smart Insights\u00a0here:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><a href=\"http:\/\/www.smartinsights.com\/content-management\/content-marketing-planning\/tools-for-content-marketing\/\">3 tools for creating an effective content marketing strategy<\/a><\/span><\/li>\n<\/ul>\n<div class=\"postauthor\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft\" style=\"border: 2px solid #808080; margin: 5px 10px 5px 6px;\" src=\"https:\/\/pbs.twimg.com\/profile_images\/742263498030338048\/2ZSWQ0j9.jpg\" alt=\"Laura Hampton\" width=\"80\" height=\"80\" \/> Laura Hampton is the digital marketing manager at Nottingham SEO agency <a href=\"https:\/\/www.impression.co.uk\/\"><span style=\"font-weight: 400;\">Impression<\/span><\/a><span style=\"font-weight: 400;\">. She specialises in <\/span><a href=\"https:\/\/www.impression.co.uk\/digital-marketing\/seo\/\"><span style=\"font-weight: 400;\">SEO<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.impression.co.uk\/digital-marketing\/nottingham-pr-digital\/\"><span style=\"font-weight: 400;\">digital PR<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.impression.co.uk\/digital-marketing\/content-marketing\/\"><span style=\"font-weight: 400;\">content marketing<\/span><\/a><span style=\"font-weight: 400;\">. You can follow Laura on Twitter <\/span><a href=\"https:\/\/twitter.com\/lauralhampton\"><span style=\"font-weight: 400;\">@lauralhampton<\/span><\/a><span style=\"font-weight: 400;\"> or <\/span><a href=\"https:\/\/twitter.com\/impressiontalk\"><span style=\"font-weight: 400;\">@impressiontalk<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/div>\n<div><\/div>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Improve audience understanding for more persuasive marketing campaigns in four steps Gone are the days of randomly placing keywords and ranking for any term we liked. Today\u2019s savvy marketer recognizes that in order to succeed in the Google search results, &hellip;..<\/p>\n","protected":false},"author":96,"featured_media":73561,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"categories":[383],"tags":[],"class_list":["post-73559","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing-personas","srace-plan"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Persuasion Marketing: How to Create Personas to Better Engage Your Audience | Smart Insights<\/title>\n<meta name=\"description\" content=\"Improve audience understanding for more persuasive marketing campaigns in four steps\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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